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Gunderson Cleaners

5 days ago

Do you want to work for a well-known and family owned company where you can make a difference every day? Join the team at Gunderson Family Companies and you will make a positive difference every day while working in a customer centric organization!

We have great benefits, including; Health, dental, 401K with a company match. You will be the onsite face of the company and have the opportunity to make a difference in people’s lives every day!

The primary purpose of the Customer Service Representative is to provide customer counter service, resolve client concerns, and promote additional service opportunities to existing dry cleaning clients. Their focus is to ensure excellent quality standards while providing a friendly, pleasant, and efficient experience to the customers.

Essential Functions

Manage all walk-in and telephone contact with customers
Check dry-cleaning orders in and out of the store
Accurately process customer payment for services
Manage opening and closing of assigned store
Build sustainable, positive relationships with customers and coworkers
Follow customer interaction guidelines per company policy
Meet/exceed store goals
Communicate effectively with peers and managers, providing customer feedback to Manager
Take part in all required team meetings
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Solid communication skills; patient, empathetic, and open
Solid problem solving skills
Ability to work in a team environment yet manage own work independently
Professional, clean appearance
Ability to multi-task, manage time, and prioritize effectively
Pleasant, friendly, out-going demeanor
Excellent customer service skills
Job Types: Full-time, Part-time

Hours vary Monday - Friday between shifts starting 7am-6pm
Every other Saturday from 9-3 required

Experience:

Customer Service: 1 year (Preferred) ...