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Gunderson Linen Service FAQ

Uniform & Linen Rental

Starting from scratch

I’ve never rented uniforms before.  Why should I get uniforms for my employees?

There are a number of benefits you gain from offering uniforms to your employees.  Here are a few:

  • Professional and attractive business image.  Customers will judge your business based partially on the appearance of your staff.  Uniforms can build up your company image and help you retain customers.
  • Promotion and brand awareness.  You can promote your company by having Gunderson place your logo onto your uniforms. Your staff members become walking billboards in the community.
  • Employee protection/safety. Some industries require specialty work-wear.  Gunderson provides specialty uniforms, including NFPA 70E and OSHA compliant FR (Fire Resistant) garments.  We also offer specialty clothing used for health care, food processing, and hospitality.
  • Team atmosphere and pride. Uniforms and logo apparel can increase team members pride and sense of belonging.  This can, in turn, increase productivity and responsibility. 

What if my auto repair business only has 3 people?  Can Gunderson service my shop?

Yes.  Since Gunderson is local and family-owned, we offer flexible programs for any size business.  We will create customized solutions for each business we serve, no matter your size or need.

At our hotel we do our own laundry.  Will Gunderson press my bed linen and table skirts?  Is it more cost effective to have you clean and press our linen?

Yes.  We have programs available to press your bed linen and table skirts.  Depending on your current program and linen cost, it may be even more cost effective and efficient to have us do the entire job.  We would be glad to assess your current laundry program to help you evaluate your options.

I have a medical or dental office.  Can you service my business?

Yes, absolutely.  Gunderson offers health care facility linen services, as well.  You may find more information on our Health Care Services page.

What kind of uniform and linen programs does Gunderson offer?

We customize each program to fit specifically with your facility’s needs.  We offer a wide variety of rental, lease or direct purchase programs.  You can find detailed information on our Uniform & Linen Rental Customized Service Programs page.

Should I rent or purchase uniforms and linen?

The program that is right for you will depend on your specific business.  You may also find more information about the programs Gunderson offers on our Uniform & Linen Rental Customized Service Programs page.  (link)  We would be delighted to assist you in researching the answer to this question.  Simply Request a Consultation

How much does it cost?

There are a number of factors that go into the pricing for each business.  We will make sure the program we create for you will meet your needs within your budget.  By doing an evaluation of your business along with you, together we can determine the most beneficial program for you.

 

Choosing the right uniform & linen rental company:

As a local, family business, is Gunderson large enough and equipped with the technology to handle a large company like a manufacturing plant?

Yes.  We operate using high-quality equipment and innovative technology to meet the needs of our business partners.  No matter the size of your business, we will assess your specific needs, evaluate your current program and create a customized solution.

 Gunderson Uniform & Linen RentalNational Uniform & Linen Company
Employees/CommunityGunderson’s employees live and work right here in the Fox Valley and Central Wisconsin. This is our home and we work to contribute to our communities.The staff at national companies is made up of people from several cities and states nationwide.
RevenueThe revenue that is generated at Gunderson stays right here in our communities in Wisconsin, helping to improve our local economy.Public corporation revenue is split between corporate profit taxes, corporation investment retention, and dividend payments to stockholders.
Business Decisions/FlexibilityGunderson’s business decisions are made locally. They are based on the best interest of our customers, staff and communities. Being local and family-owned means we can be creative and flexible with your product and service solutions.Many business decisions are made at a national level. They may be slowed down by distance and made in the best interest of shareholders.
Management AccessibilityAs a local business, you call Gunderson directly, with a local number, and speak with a person at our office, right here in Menasha. Our management team is glad to assist you whenever required.Access to a representative from a national company includes dialing a toll-free number and listening for the correct prompts to speak to a person. Reaching out to a level of management who can make business decisions and assist you with an issue can be difficult.
TechnologyAt Gunderson, deciding on and adding innovative technology that brings real value to our customers and staff, is very manageable process. Integrating new technology at a nationwide company generates challenges. Having several locations to support financially and staff to train makes the task unfavorable.
Honest Service/BillingWe are honored to be your trusted, local linen company and will provide you with honest, high-quality service. We take pride in our practice of up-front billing. If you have questions or concerns, they will be promptly addressed.Market research has found that local, independent laundries outperformed national chains in all service categories, including fair billing practices.

Is Gunderson too large to handle my single-location business?

No.  We would be delighted to serve you.  We are a local, family business and partner with a wide variety of businesses.  We will customize a program just for you.

Do you process the medical and industrial materials in the same plant?

No.  Gunderson has separate plants for the various uniforms and linens that we process.  Our cleaning methods are set up specifically for each type of linen.  We follow and surpass the guidelines set in place by OSHA, the CDC, and HLAC accreditation operating with the highest standards for health, safety and cleanliness.

Will my bills have a list of extra charges?

No.  Gunderson practices up-front billing.  Your invoices will not include hidden fees or charges that you do not understand.  If you receive an invoice that you have questions about, we are here to go over them with you.  You concerns and inquiries are welcomed by our sales, service or office staff at any time.

 

Uniform & linen process:

How does the uniform and linen rental process work?

  1. Evaluation: Together with you, your Gunderson sales representative will complete a no-obligation consultation and analysis of your current uniform and linen process.  Based on your needs, a customized program is created for you and your business.
  2. Samples/Measuring: When your program is finalized and approved by you, members of our Gunderson team will bring sample uniform garments and measure each employee to ensure proper fit.
  3. Storage: We will identify storage areas and, if needed, locker installation and individually label areas for each employee.
  4. Product Labeling: Each employee garment will be labeled with the employee’s name, your company name and equipped with an RFID tracking chip.  This ensures each garment will be tracked in and out of our laundry facility to eliminate lost and missing uniforms.
  5. Installation Date/Transition: An installation date for your uniforms, mats, mops, towels, and any other products and services you need, will be established.  By partnering with you, we will prepare a smooth transition from your current program to your new Gunderson program.
  6. Logistics: At each visit thereafter, your route sales representative will:
    • Deliver your professionally cleaned uniforms and linens
    • Pick up your soiled items
    • Provide your uniform/program administrator a clear and straightforward invoice to review
    • Check for employees leaving or that have left, new employees, replacements or repairs
  7. Moving Forward: In addition, we will schedule regular meetings to assist you in evaluating and auditing your new program. Your feedback is important in our efforts to continuously improve our products and services.

How do I know what uniform sizes to rent or purchase?

After you have your customized a program for your business, members of our team will bring sample uniform garments and measure each employee to ensure proper fit.

Can you put my logo on the uniforms?

Yes, each uniform can be labeled with your logo and your employee’s name.  If your business is looking for additional logo-wear or promotional items, learn more about Accents Image Wear, a member of the Gunderson Family Companies.

How often will Gunderson deliver to my company?

The average customer receives deliveries once per week.  Your delivery schedule, however, will depend on your business’ specific needs.  We work closely with you to come up with a mutually agreed upon plan.

Where do most businesses keep their clean uniforms?

Many businesses have a storage area, which may include individual lockers, labeled for each employee.  Gunderson will partner with you and your business to establish a procedure for product storage and distribution.

How do I know we will get our uniforms back?

You will get back the uniforms that you turned in.  Our program includes RFID tracking chips for each of your garments. RFID tracking will:

  • Allow your garments to be tracked in and out of Gunderson’s laundry facility
  • Help eliminate lost or missing garments, missorts and mis-ties.
  • Guarantee that you are no longer left to manage your inventory alone.

Gunderson is here every step of the way. View our RFID video here.

What about repairs and replacements?

Garment repairs and replacements are tracked by our Gunderson staff using our RFID tracking system.  They are made promptly, whenever needed.

I’ve decided to work with Gunderson on a uniform or linen program.  What do I do now?

Fill out the form on this page to “request a consultation” or simply call our office in Menasha at 920-727-4000 or 800-737-4448.

 

Green

What are NPEs and why should they concern me?

NPEs (Nonylphenol Ethoxylates) have been widely used in a variety of industrial detergents.  Although once used in household detergents, the EPA and detergent manufacturers have cooperated to eliminate this practice.  The use of products with NPEs leads to widespread release into the water and can be toxic to fish and other aquatic animals.  Today, many industrial laundries continue to use detergents with NPEs.

The wash process we utilize at Gunderson is safer and environmentally sustainable.  We wash with:

  • Products that are 100% free of NPEs, phosphates and EDTA (Ethylenediaminetetraacetic acid)
  • Detergents that are independently certified as “Green” by the U.S. EPAs Design for Environment (DfE) program.
  • Wash formulations that allow for energy and water reduction and increased productivity

What does Gunderson do to stay environmentally friendly?

Our mission at Gunderson is to provide the highest quality products and services in a sustainable and resourceful way. Here a few ways we care for our earth:

  • Water recycling and efficiency
  • Eco-friendly solvents and organic starch
  • High efficiency lighting
  • Material and linen recycling programs
  • Industrial oil absorbent programs

For more helpful information about how Gunderson is green, visit our Gunderson Green (2G) Initiative.

 

Contact:

How do I contact you if I have questions or concerns?

  • Fill out the form on this page to “request a consultation”
  • Call your Gunderson representative
  • Call our office in Menasha at 920-727-4000 or 800-737-4448

What happens if I have a linen or uniform emergency?

You may call our Gunderson office in Menasha at 920-727-4000 or 800-737-4448.  We can assist you at any time, 24 hours a day, 7 days per week.  contact us

Health Care Linen Service

Starting from scratch:

Since Gunderson is not in the health care industry, do you really understand the health care environment?  How?

Yes, we understand health care.  Gunderson staff participates in health care educational programs and belong to ALMIEHA, and WHCA to stay informed of guidelines and regulations.  We are accredited by the HLAC (website link) and partner with our health care customers to understand their specific wants and needs.

We launder our own linen.  Would outsourcing linen be more efficient and save us money?  What are the benefits?

Yes.  Outsourcing could be more efficient and save you money.  Gunderson offers an analysis of your current laundry program free of charge.  It will provide you with accurate and detail results to assist in determining cost savings.  Outsourcing your laundry has a number of benefits.

  • Reduced labor expenses
  • Improved linen quality
  • Increased linen quantities
  • No shortages
  • Utilization of space
  • Convenience

Why can’t I make things more efficient and cost effective myself?

An analysis of your current laundry program will identify opportunities for greater efficiencies.  Organizations are most often able to obtain efficiencies and cost savings by making use of Gunderson’s purchasing power, laundry process and linen management system.

I use disposables.  Why should I switch?

Reusable textiles are environmentally friendly.  Additionally, there are hidden costs associated with disposables.  When you consider the ordering process, storage costs and waste management expenses of disposables, reusable products often cost less.  Gunderson can provide you with an analysis to show your potential savings.  request a consultation

I don’t want to lose control of my laundry or linen department.

We understand that outsourcing your laundry or linen will be an adjustment for the department and for your organization.  In many cases, the transition becomes a matter of learning a new system for providing linen to your health care facility.  Gunderson’s staff will partner with you and be with you throughout the process.

If my facility outsourced our laundry, what would happen with our laundry employees?

Your laundry will require staff to distribute and manage the onsite inventory.  There may be positions within your organization to which some of your staff can be reassigned.  Also, depending on your specific circumstances, Gunderson may design a program to hire some of your employees to manage the linen onsite.

If I own linen and have Gunderson clean and press it, how do you keep it separate from all other linen?

Some of our health care customers have COG linen (Customer Owned Goods).  We would pick up your linen, as we do for all of our facilities.  We then sort, wash and deliver your inventory separate from our general linen.

Our residents and patients would like their personal items cleaned.  Is Gunderson able to clean these items and make sure they do not get lost?

We have an effective and efficient process in place to clean personal items.  Gunderson staff will partner with you to maximize the return of all items belonging to your residents.  We also have a unique “Found/Lost Program” designed to eliminate loss of personal goods.

 

Health & safety standards:

I hear other companies say they are OSHA certified.  Is Gunderson certified?

In a word, yes.  Gunderson is OSHA-compliant.  OSHA (Occupational Safety and Health Administration) is the federal agency that enforces workplace safety and health.  Under the OSH Act, employers are responsible for providing a safe and healthful work environment.  OSHA does provide training, education and outreach, as well as un-announced inspections, to enforce this legislation.

Businesses and employees are not able to obtain an OSHA certification.  Employees and management are able to take training classes and receive a certificate of completion, but one cannot become “OSHA certified”.

What does it mean that Gunderson is accredited by the HLAC?

The HLAC (Healthcare Laundry Accreditation Council) is a non-profit organization created to inspect and accredit laundries that process linen and textiles for healthcare facilities.  Becoming accredited through the independent inspection process is entirely voluntary.  Laundries that do so must meet the highest of quality standards.  Every 3 years, the HLAC re-inspects Gunderson’s facility and process to ensure our continued compliance with HLAC requirements.  For more information, please visit our Affiliation/Certification page or hlacnet.org.

What are Gunderson’s infection control methods?

At Gunderson, we exercise universal precautions.  In addition, we have partnered with an independent safety consultant to assist with our policies, as well as staff training and development.

 

Choosing the right uniform & linen rental company:

As a local, family business, is Gunderson large enough and equipped with the technology to handle a large health care facility?

Yes.  We operate using high-quality equipment and innovative procedures to meet the needs of our health care partners.  No matter the size of your health care facility, we will assess your specific needs, evaluate your current linen program and create a customized solution.

 Gunderson Uniform & Linen RentalNational Uniform & Linen Company
Employees/CommunityGunderson’s employees live and work right here in the Fox Valley and Central Wisconsin. This is our home and we work to contribute to our communities.The staff at national companies is made up of people from several cities and states nationwide.
RevenueThe revenue that is generated at Gunderson stays right here in our communities in Wisconsin, helping to improve our local economy.Public corporation revenue is split between corporate profit taxes, corporation investment retention, and dividend payments to stockholders.
Business Decisions/FlexibilityGunderson’s business decisions are made locally. They are based on the best interest of our customers, staff and communities. Being local and family-owned means we can be creative and flexible with your product and service solutions.Many business decisions are made at a national level. They may be slowed down by distance and made in the best interest of shareholders.
Management AccessibilityAs a local business, you call Gunderson directly, with a local number, and speak with a person at our office, right here in Menasha. Our management team is glad to assist you whenever required.Access to a representative from a national company includes dialing a toll-free number and listening for the correct prompts to speak to a person. Reaching out to a level of management who can make business decisions and assist you with an issue can be difficult.
TechnologyAt Gunderson, deciding on and adding innovative technology that brings real value to our customers and staff, is very manageable process. Integrating new technology at a nationwide company generates challenges. Having several locations to support financially and staff to train makes the task unfavorable.
Honest Service/BillingWe are honored to be your trusted, local linen company and will provide you with honest, high-quality service. We take pride in our practice of up-front billing. If you have questions or concerns, they will be promptly addressed.Market research has found that local, independent laundries outperformed national chains in all service categories, including fair billing practices.

Is Gunderson too large to handle my single-location medical or dental practice?

No.  We would be delighted to serve you.  We are a local, family business and partner with a wide variety of businesses.  We will customize a program just for you.

Do you process the medical and industrial materials in the same plant?

No.  Gunderson has separate plants for the various uniforms and linens that we process.  Our cleaning methods are set up specifically for each type of linen.  We follow and surpass the guidelines set in place by OSHA, the CDC, and HLAC accreditation operating with the highest standards for health, safety and cleanliness.

Can I visit Gunderson’s plant to see how our linen would be cleaned?

Yes, we would be honored to give you a tour.  We encourage and invite current and potential customers to visit our linen processing plant.  Please contact your account manager or call us to schedule a visit at 920-727-4000.

Will Gunderson provide references?

Yes.  It is our pleasure to share references with you, our potential customer.  You may request these from your account manager.

What if I only use a small amount of linen at my practice?

Yes.  Since Gunderson is local and family-owned, we offer flexible programs for any size business.  We will create customized solutions for each health care facility we serve, no matter your size or your need.

 

Health Care linen process:

What kind of linen programs does Gunderson offer?

We customize each program to fit specifically with your facility’s needs.  We offer a wide variety of rental, lease or direct purchase programs.  Our general programs include:

  • Scrub Programs
  • Terry Towels/Washcloths
  • Bedding/Linens
  • Mats/Mops
  • Specialty Linen
  • Ambulance Linen

Find detailed information on our Health Care Linen Service Customized Service Programs page.

How does the health care linen rental process work?

  1. Evaluation: Together with you, your Gunderson health care account manager will complete a no obligation consultation and analysis of your current linen or laundry system.  Based on your needs, a customized program is created for you and your facility.
  2. Implementation Date: When your program is mutually agreed upon and finalized, an implementation date will be scheduled.  All affected departments and staff should be notified of changes.
  3. Quantify Inventory: Gunderson will purchase 5-7 pars of all linen items for your facility.  This will greatly reduce the possibility of linen shortages.
  4. Linen Fair: Prior to installation, as a service at no extra charge, Gunderson will conduct one or more “linen fairs”.  These sessions will acclimate and train personnel on proper identification and use of products.
  5. Distribution Format: Gunderson will provide bulk linen delivery.  Your bulk linen delivery driver will be introduced.  We will map out the delivery schedule and storage areas.
  6. Ordering/Billing Process Review: Together, we will review your standing product order.  You will have the flexibility to add or subtract products from the standing order daily.
  7. Transition Service: Our team will coordinate the seamless conversion from your current linen process to your new Gunderson program, including remaking beds with your new linen.
  8. Moving Forward: In addition, we will schedule regular meetings to assist you in evaluating and auditing your new linen program. Your feedback is important in our efforts to continuously improve our products and services.

Can you put our logo on any of the products?

Yes.  If your facility is looking for embroidery, speak with your Gunderson account manager.  For additional logo-wear or promotional items, learn more about Accents Image Wear, a member of the Gunderson Family Companies.

How often would our linen be delivered?

Your delivery schedule will depend on your facility’s specific needs.  We work closely with you to come up with a mutually agreed upon plan.

What is Gunderson’s process if someone’s wallet or ring gets mixed in with the soiled linen?

We have a standard operating procedure (SOP) established to bring visibility to lost items.  At Gunderson, we sort incoming soiled linens by customer.  Our “Found/Lost Program” form is completed and items are returned to the facility from which they came.  If anything is found during our clean-sort process and is not labeled, it will be included on our lost item tracking list, which is sent to all health care facilities to be claimed.

How much does it cost?

There are a number of factors that go into the pricing for each health care facility.  Those factors may include:

  • Types of products
  • Volume of business
  • Pounds of linen used
  • Census
  • COG or Rental

We will make sure the program we create for you will meet your needs within your budget.  By doing an evaluation of your facility along with you, together we can determine the most beneficial program for you.

How do you bill for laundry services?

Your billing will depend on your customized program and may take into account pounds of linen used, number of pieces and/or your facility’s census.  Gunderson practices up-front billing and no hidden fees.  Therefore, if you receive an invoice that you have questions about, our staff is right here to assist you.

What sort of reporting is available so our facility can check on our linen usage?

Gunderson utilizes a web-based tool called Linen Helper, which has robust, real-time reporting.  Online ordering of daily linen is also available.  Report types include period utilization/trending and current, regional benchmarking statistics to identify facility and departmental utilization habits and potential cost savings.

I’ve decided to work with Gunderson.  What do I do now?

Fill out the form on this page to “request a consultation” or simply call our office in Menasha at 920-727-4000 or 800-737-4448.

 

Green

What are NPEs and why should they concern me?

NPEs (Nonylphenol Ethoxylates) have been widely used in a variety of industrial detergents.  Although once used in household detergents, the EPA and detergent manufacturers have cooperated to eliminate this practice.  The use of products with NPEs leads to widespread release into the water and can be toxic to fish and other aquatic animals.  Today, many industrial laundries continue to use detergents with NPEs.

The wash process we utilize at Gunderson is safer and environmentally sustainable.  We wash with:

  • Products that are 100% free of NPEs, phosphates and EDTA (Ethylenediaminetetraacetic acid)
  • Detergents that are independently certified as “Green” by the U.S. EPAs Design for Environment (DfE) program.
  • Wash formulations that allow for energy and water reduction and increased productivity

What does Gunderson do to stay environmentally friendly?

Our mission at Gunderson is to provide the highest quality products and services in a sustainable and resourceful way. Here a few ways we care for our earth:

  • Water recycling and efficiency
  • Eco-friendly solvents and organic starch
  • High efficiency lighting
  • Material and linen recycling programs
  • Industrial oil absorbent programs

For more helpful information about how Gunderson is green, visit our Gunderson Green (2G) Initiative.

 

Contact:

How do I contact you if I have questions or concerns?

  • Fill out the “request a consultation” form
  • Call your Gunderson account manager
  • Call our office in Menasha at 920-727-4000 or 800-737-4448.

What happens if I have a linen or uniform emergency?

You may call our Gunderson office in Menasha at 920-727-4000 or 800-737-4448.  We can assist you at any time, 24 hours a day, 7 days per week.  contact us

Gunderson Family Companies

How did the Gunderson Family Companies start?

The Gunderson Family Companies began as a single-location dry cleaner in Menasha, Wisconsin in 1952.  The company was established by Douglas E. Gunderson and is now owned by his son, Gary Gunderson. Since that time, Gunderson has grown and expanded into several textile industries, while remaining a local and family-owned business that supports the communities in which we live and work.

Read more about our History and Community involvement.

Is Gunderson a franchise?

No, Gunderson is not a franchise.

Who are the Gunderson Family Companies?

The Gunderson Family Companies are:

  • Gunderson Uniform & Linen Rental
  • Gunderson Health Care Linen Service
  • Gunderson Cleaners
  • Accents Image Wear
  • Tradition Cleaners
  • FRSTeam by Gunderson Cleaners

What products and services does Gunderson offer?

Gunderson provides the highest quality products and services for our customers.

  • Uniforms & Apparel
  • Linens
  • Health Care Services
  • Mats & Mops
  • Restroom Supplies
  • Dry Cleaning & Laundry
  • Alterations & Tailoring
  • Custom Logo Design
  • Logo Apparel
  • Promotional Products
  • Fabric Restoration (from smoke, fire, water & mold)

How would working with a local, family-owned business really benefit me?

There are several benefits of doing business with a local and family-owned company.

  • Business decisions are always made right here in Menasha, Wisconsin and are based on the best interest of our customers, staff and communities.
  • Revenues and profits of doing business stay in your local economy.
  • Gunderson employs 225 of your friends, family and neighbors.
  • Integrating innovative technologies that bring real value to products and services are more manageable for a local, family company.  Gunderson’s innovation and improvement decisions are not contingent upon outside shareholders.  They are made based on adding value for you.

Other Questions?

Please contact us.  We would be delighted to serve you.