“Our party was a success this weekend thanks to you – everyone was so happy you came through with the linens (you made me look good too)!”
“At ThedaCare, we look for partners that are responsive to the ever changing needs of our healthcare system. For over 30 years, Gunderson’s has been a key partner in meeting all of our linen needs.”
“I wanted to thank you for your partnership and diligence with our guest laundry issues. By way of your efforts you are/have greatly allowed for me to deploy our staffing resources in turning our guest rooms during our grand opening. Your response to our immediate short term requirements are proving to be a real asset as we create the wow factor for our casino resort guests.”
“As a current customer of Gunderson Incorporated, through St. Agnes Hospital, Waupun Hospital, Fond du Lac Surgery Center, and St. Francis Home in Fond du Lac, I would like to take this opportunity to express my satisfaction with our products and services. The quality of product and service (Gunderson) has provided us has remained above, to well above average, on a consistent basis. Our product has been bright, white and clean. Gunderson’s has maintained their level of service throughout our association. Our needs are met on a regular basis and special requests are handled promptly. I recommend Gunderson Inc. to anyone looking to outsource their laundry services.”
“…I want to thank you again for your efforts and extra hard work by you and the rest of your crew during this stressful time. I really cannot say enough about you, and Gunderson, and I will gladly refer anyone looking for uniform services, etc…to you. Thanks again…”
“Last May we changed our uniform service to Gunderson’s. From the beginning, they were very helpful during the process. Once we made the decision to go with Gunderson, the fitting of uniforms was done with enough time to be sure every employee had uniforms in the first day of the new service. Gunderson went the extra mile for us…
One of the main reasons we looked to change our service provider for uniforms was due to the previous provider not having our uniforms on a continual basis and uniforms having stains on them. Lastly, our previous provider’s route person was unable to assist with any billing or missing clothing. He was given the clothes on his truck, which he didn’t load or review before leaving, so nothing could be done until the next week if a change needed to happen. This was the same for the billing, the bill was completed before he left and he could not make any adjustments to it, and we had to follow up with customer service to get any credits or changes done. On the other hand our route person for Gunderson makes adjustments as needed when he is at our facility and we email and call directly to the route person if needed for changes or questions.”
“Felician Village made the transition from having an On Premise Laundry to outsourcing laundry and linen services with Gunderson, Inc. We were faced with the decision regarding how much spending was justified given the full review of our laundry’s operational performance. When we did an analysis of ALL of our expenses associated with the cost of investing in new machinery and equipment, outsourcing our laundry operations was our preferred option.
The Gunderson team designed a customized plan specific to our unique needs resulting in overall cost savings. Our transition was managed in coordination with our staff, educating us on product and assigning a dedicated Customer Service Representative. In the end, Gunderson provided us with our laundry needs, personals and distribution. Gunderson’s hired our staff and facilitated the transition ensuring a smooth conversion to our new laundry service.
Gunderson’s is committed to continuous improvement of product, quality and service. Keeping abreast of the ever changing standards within our industry is an added value since partnering with Gunderson’s. Their team has vast experience working with health care facilities and nursing homes and they meet state and federal regulations. We appreciate knowing that our laundry provider values high quality for the sake of our residents and voluntarily submits themselves to the scrutiny of their peers and agencies.
At Felician Village, we are committed to providing high quality care and a comfortable environment for our residents. Knowing that Gunderson’s is committed to high quality products and services, we have more opportunity to focus on caring for our residents instead of managing laundry services.”
“I just wanted to say thank you so much for going above and beyond to help us out today. Your actions assure me that we are with the right linen company and we look forward to a great business relationship. Thanks again…”
“(Your sales representative) went above and beyond his duties as a vendor. He always takes good care of us and does good business with us. Gunderson really needs to open a dry cleaning location in the Green Bay/De Pere area! I recently went to the (competitor’s) and what did I get for spending $128 to have my girlfriend’s dresses cleaned? I got treated (horribly)! I’d walk across town to a Gunderson Cleaners before I’d drive to the (competitors) right down the street!”
“We have been using Gunderson Linen Service for many years and are very satisfied with the quality products and personalized customer service. The entire team at Gunderson’s has proven time after time that they are committed to providing the highest quality linen service.”
“I wanted to contact you regarding our delivery driver. We recently had an event and needed tablecloths that day. We placed an order and sent someone to pick them up right before 5. Our employee couldn’t find the back entrance and returned to the restaurant. So it was about 530 (30 minutes after you close) and I returned to see if I could get them. He was waiting for me to get there to make sure I got the product. He said he knew the event was tonight and said if I hadn’t arrived soon, he was going to personally deliver them on his way home. Although he’s always gives us exceptional service, this time he went far above and beyond. I just wanted to pass this on so he gets the kudos that he deserves. Thanks!”
“Congratulations on your accreditation from the Healthcare Laundry Accreditation Council. We appreciate knowing that our provider also values high quality for the sake of our residents and voluntarily submits themselves to the scrutiny of their peers and such agencies as HLAC.”